Refund and Returns
Return Eligibility
Currently we don’t offer any return on our products unless any product related issue happens on transit. To claim the return an unedited unboxing video is mandatory. And the issue has to be raised via WhatsApp/Email along with the package opening video within 5 days of arrival of the product. Any claims without the specific period of time will be void. Sale products will not be refunded or can’t be returned. All original tags, labels, and packaging must be included with the returned item, as they are required to process your return or replacement.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team via WhatsApp at +91 9074251270 to request a return authorization.
Provide your order number and package opening video
Once authorised, securely package your item and ship it back to us at the address provided in the return authorization communication.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective. We recommend using a trackable shipping service to ensure your return arrives safely.
Refund Process
Refunds are not available Once we receive your returned item, we will inspect it and notify via email to you of the approval or rejection of your replacement. If approved, your replacement will be processed to your original product or else store credit value will be provided for alternate purchase of product within 5 business days
Exchanges
No exchanges are available
Damaged, Defective or Receipt of Wrong Items
If you receive a damaged, defective or received any wrong item, please contact us within 5 days of receiving your order. Make sure to take an unedited video of the package opening for return and replacements. We will provide instructions for returning the item and will issue replacement at no additional cost.
Contact Us
For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at
Phone: +91 9074251270
Email: contact@saanvira.com
Thank you for shopping with us!
